Refund Policy

• Refund eligibility is subject to the cancellation policy applicable to the reservation at the time of booking.
• Reservations cancelled within the stipulated cancellation period will be eligible for a refund of the amount paid, after deducting any applicable bank charges, payment gateway fees or administrative charges.
• Reservations cancelled after the applicable cancellation deadline may attract retention charges up to 100% of the booking value, depending on the rate plan and season.
• Non-refundable promotional rates, special packages, advance purchase offers and discounted bookings are not eligible for refunds.

• Approved refunds will be processed to the original mode of payment used for the reservation.
• Refunds are generally processed within 30 business days from the date of cancellation approval.
• The actual credit of funds may vary depending on the policies and processing timelines of the respective bank, credit card issuer or payment service provider.

• If a guest fails to check in on the scheduled arrival date without prior notice, the reservation will be treated as a "No Show" and the applicable cancellation charges, including up to the full booking amount, may apply.
• No refund shall be provided for no-show reservations.

No refund shall be provided for early check-outs or unused room nights unless otherwise agreed upon in writing by the hotel management.

Group bookings, conferences, weddings, meetings and other special events may be governed by separate cancellation and refund terms communicated at the time of confirmation. Such terms shall prevail over this general Refund Policy.

• Lords Hotels & Resorts reserves the right to review refund requests arising from circumstances beyond the guest's reasonable control, including natural disasters, government restrictions, travel bans, public emergencies or other force majeure events.
• Refunds or credits in such cases shall be considered at the sole discretion of the management.

• Reservations made through travel agents, online travel agencies (OTAs), tour operators or other third-party booking channels shall be subject to the refund policies of the respective booking platform.
• Guests are requested to contact the original booking source directly for refund requests.

• Lords Hotels & Resorts reserves the right to amend, modify or update this Refund Policy at any time without prior notice.
• The policy in effect at the time of booking shall apply to the reservation.

Central Reservations Team, Lords Hotels & Resorts — Email: crs@lordshotel.online

All refund requests must be submitted in writing (you can use our refund request form) and will be reviewed in accordance with the applicable booking terms and conditions.