1. Free Cancellation
Cancel free of charge up to 1 day before your check-in date and receive a 100% refund.
2. Late Cancellation & No-Show
Cancellations made on the check-in date, and no-shows, are charged the first night of the stay.
3. Group & Special Bookings
Group bookings, conferences, weddings, meetings and other special events may be governed by separate cancellation terms communicated at the time of confirmation. Non-refundable promotional rates and packages are not eligible for refunds.
4. How to Cancel
Send your cancellation request in writing to the Central Reservations Team at crs@lordshotel.online or use the refund request form, quoting your booking ID. See our Refund Policy for processing details.